At Pro Site Help, LLC, we provide web design and hosting services. We also excel in domain registration and management services. For us, our customers’ privacy is our utmost priority. Therefore, we strive to ensure that the personal information of our customers and visitors using our websites, products, and services remain safe. 

This privacy policy of ours is given here so that you can learn how we collect, share, and use your personal information.  To learn more about our organization, visit . If you have any queries about our privacy policy or your practices described here, you can write us an email at contact [email protected] .

What Entities Are We Covering?

In the following privacy policy, we are focusing on the following entities:

The following privacy policy deals with personal information and any information that we collect, use, and share with you. However, it does not tell how our users can share the data they collect through our services.

What Information Do We Collect?

Hosting collects the information made available by web browsers and servers. Examples in this regard include:

  • Browser Type
  • Referring
  • Site
  • Date & Time of each visitor request
  • Language Preference

This information comes under the category of non-personally-identifying information, and we collect it to learn how our visitors use our website.

Collection of Potentially Personal-Identifying Information:

We also collect some potentially personally-identifying information, such as:

  • Email address
  • Personal website URL
  • Internet Protocol (IP) address for logged in users
  • Internet Protocol (IP) address for users placing an order
  • Internet Protocol (IP) address for users leaving comments on our blog

User Information for Signing Up for Services:

For providing web hosting services and/or domain registration and/or management, we collect the following information

  • Information provided by the user before the registration process (e.g. email address).
  • Information provided by the user during any registration process. (e.g. name, billing address, telephone number, etc
  • Payment information provided by the user while purchasing our products and services. This also include credit card data.

Domain Registration:

Pro Site Help collects the following “personal information” from its users when they purchase Domain Registration services for TLDs (Top-Level Domains):

  • Registrant Organization (where applicable)
  • Registrant Address
  • Registrant Email
  • Registrant Fax (where applicable)
  • Registrant Phone number
  • Administrative Contact
  • Administrative Contact Organization (where applicable)
  • Administrative Contact Address
  • Administrative Contact Email
  • Administrative Contact Fax (where applicable)
  • Administrative Contact Telephone Number
  • Technical Contact
  • Technical Contact Organization (where applicable)
  • Technical Contact Address
  • Technical Contact Email
  • Technical Contact Fax (where applicable)

Billing Contact

  • Billing Contact Organization (where applicable)
  • Billing Contact Address
  • Billing Contact Email
  • Billing Contact Fax (where applicable)
  • Billing Contact Telephone Number

We collect this personal information for showing compliance to net Corporation for Assigned Names and Numbers (“ICANN”), and to some particular TLD registries. Because of this compliance, our users can register their domain names validly. Also, some of our contracts with some Registries may want us to collect other personal information for registering a TLD. This personal information can include:

  • Certain professional affiliations, and
  • Identification or other qualifiers (“Additional Personal Information”).

Disclosure of Information:

Public Whois:

Due to our contracts with ICANN and other Registries, we must ensure that some of the domain information is made available and accessible to the public. This domain information is known as (WHOIS Information). The availability and access of this information are ensured by a searchable port 43 “WHOIS” Service through a public webpage. This webpage is operated by the applicable registrar of record (WHOIS Site).

Transfer Out:

If one of our users decides to transfer out of a domain name and does not want us as the record registrar, then we may need to publish the user’s

registered email address because of our contract with ICANN. This email address is obtained from the Personal Information given on the WHOIS Site for five calendar days.

Once this period is completed, and the valid transfer has occurred,

  • The user will not remain our customer for that domain name, and
  • The gaining registrar will manage their WHOIS information.

Certain Registries:

As third party providers of TLDs, registries are independent domain registrars.  Due to contractual requirements from a particular registry, we may be required for providing Personal Information and Additional Personal Information to that Registry for the successful completion of the user’s domain name. If a Registry receives the user’s personal and additional personal information, it will be obliged to comply with applicable data privacy laws.

Data Escrow:

Due to our contract with ICANN, we have to deposit the collected Personal Information via a secure third-party escrow provider who is the sole holder of the data.

Permitted Disclosures:

Pro Site Help can disclose the users’ Personal Information whenever required by the ICANN rules, regulations, and policies. This can include (but is not limited to) the UDRP (Uniform Domain-Name Dispute-Resolution Policy).

This collected data is stored within Pro Site Help’s infrastructure, including its back-end databases, log files, and analytics.

How We Protect Certain Personally-Identifying Information

We disclose potentially personally-identifying information and personal identifying information only to the following of our employees, contractors, and affiliated organizations:

  • Those who want to know this information for processing it on Pro Site Help’s behalf.
  • The service providers available at Pro Site Help’s website, and
  • Those who agree on not disclosing this information to others

Some of the clients mentioned above, contractors, and organizations can be present outside of the user’s location. If such users use Pro Site Help, they allow the transfer of such personal information to these entities.

Other than the aforementioned entities, Pro Site Help can disclose the potentially personally-identifying and personally-identifying information only to:

  • Subpoena
  • Court orders
  • Government investigations
  • Legal investigation, or
  • Any other request made by the government.

How Pro Site Help Uses the Information of Its Users?

Pro Site Help collects the information from its users for the following purposes.

  • For providing requested services and valuable content to its users.
  • For offering, improving, and ensuring proper functioning of our services.
  • For facilitating the users’ movement through Pro Site Help’s websites.
  • For better advertising purposes.
  • For identifying any problems within our servers.
  • For communicating with the users.

Using the Payment Information:

The payment information provided to us includes credit card data. This data facilitates us in the payment of our products and services.

Using the Recorded Telephone Conversations:

Our recorded telephone conversations are used for quality control purposes to train our employees for our own protection.

How is the Information Shared?

Pro Site Help can share personal data with third parties for better provision of services.

Third-Party Providers:

Pro Site Help can share its information with third-party providers (or resellers) who provide their services on Pro Site Help’s behalf. These companies help Pro Site Help with market support, credit card processing, content delivery, emails, and sales lead and customer support.


It depends on cookies and other devices used for tracking. Pro Site Help can work with advertising companies for displaying the ads of our users’ interest.


Pro Site Help can disclose its users’ information for protecting its safety in connection with investigation and prevention of fraud.


We may share our users’ information with their consent.

Our Cookie Policy:

We use various tracking tools, such as beacons, cookies, and tags. These tools help us in various ways, such as

  • Collection of demographic information about our users
  • Identifying the visits of our users to our site, and
  • Personalizing the users’ search experience on our website.

We gather the information, such as:

  • IP (Internet Protocol) address
  • ISP (Internet Service Provider)
  • Browser type
  • Operating system, and
  • Date/time stamp.

For the people living in EAA (European Economic Area), the information mentioned above can be considered personal information per applicable data protection laws.

Users’ Choices:

Our users can unsubscribe from receiving our promotional and marketing emails at any given time by clicking the “unsubscribe” link received in the email. Users can also email us at [email protected] for unsubscribing from our services.

Users can also update, correct, or delete the information they have provided us by logging into their Pro Site Help account or by contacting us via [email protected] .

Business Transfers:

The user information is among one of the assets of Pro Site Help that will be transferred if

  • A third-party acquires Pro Site Help or all of its assets.
  • Pro Site Help goes bankrupt.

All of our users accept that if any such transfer occurs, the third party who acquires the Pro Site Help can continue to use their personal information.

Users’ Rights:

Those people living in EEA can have additional statutory rights available to them in context to their personal information. This includes the users’ right to

  • Access the personal information
  • Erase that personal information
  • Correct that personal information
  • Object to that personal information, or
  • Restrict its processing.

For making requests regarding the rights mentioned above, the users can email us at email [email protected] . After receiving the email, Pro Site Help will try to respond within thirty days. We will first verify the identity of the inquirer before processing the request.

COPPA Policy:

Pro Site Help’s website and/or services are not meant for children. Therefore, we do not intentionally collect information from /or about children less than 13 years. Also, our services are forbidden by children less than 13 years of age.

California Privacy Act For Users:

It is allowed to the Californians to use Pro Site Help, and it complies with the California Business and Professions Code §§ 22575-22579. A Californian resident can request us regarding information regarding our policy of information disclosure to any third parties to market directly.

Pro Site Help does not transfer its users’ information without their permission. However, our users should presume that we gather electronic information from all its visitors.

Third-Party Links:

We can post links to third-party websites, such as the information we don’t have any control over. If a user wants to access a third party site through our platform, then they acknowledge that

  • We do not screen these third-party sites for privacy and security issues, and
  • We aren’t responsible for the conduct of these websites.


The protection of information through physical and electronic safeguards is our topmost priority. However, we cannot guarantee our users’ information’s complete privacy and security. Therefore, anti-virus, routine credit checks, firewalls and other protective barriers are recommended.

Transfer of Information:

It is possible that the users’ information may be transferred out and maintained on computers that are present out of the user’s state, province, country, or governmental jurisdiction. In these jurisdictions, it is possible that data protection may not be as meticulous.

Also, our non-U.S. members agree that we can collect, use, and disclose their information to the other entities out of their resident jurisdiction.

Do Not Track:

If someone decides to provide Pro Site Help with their contact information, they agree that they can receive emails and texts from us. At this time, we do not offer functionality for our users to opt-out through “do not track” listings. However, they can unsubscribe from certain communications by contacting us at [email protected] .

Changes in Privacy Policy:

Most of the changes made in our policy are minor, but we may modify them with time. We encourage our users and visitors to check our Privacy Policy page frequently. Using this site continuously will constitute the acceptance of our users’ acceptance of our changed privacy policy.